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06 January

Revenue Per Employee

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Revenue Per Employee Description: Employees are the most valuable asset for any organisation however their needs dictate that they are also likely to be the most expensive asset. The Revenue Per Employee (RPE) identifies the revenue derived from the number …

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06 January

Salary Competitiveness

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Salary Competitiveness Description: Ensuring you have the right people in the right jobs is hugely important. Competing for the best talent in a competitive market and getting it right therefore equally important. This starts by offering a competitive salary. All …

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Net Promoter Score
06 January

Net Promoter Score

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Net Promoter Score Description: Based on the premise that the customer experience of your goods/services will place them into one of the following groups (Promoter, Passive, Detractor). The Net promotor score is based on a single question in order to …

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Employee Satisfaction
06 January

Employee Satisfaction Index

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Employee Satisfaction Index Description: Evaluation of the degree to which employees are content/happy in their work roles. This measure is considered of importance due to the causal link between happy/motivated employees who are more likely to deliver satisfaction to customers …

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Customer Profitability Score
06 January

Customer Profitability Score

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Customer Profitability Score Description: Customers contribute varying amounts (and value) to a company over the purchasing cycle. It is important to understand which customers contribute positively to the organisation’s profit and identify which customers will not generate appropriate revenue to …

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02 September

Customer Satisfaction Score

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 40 comments

Customer Satisfaction Score The other approach for measuring customer satisfaction is to use a single question in the survey to rate customer satisfaction. There has been lots of research over the year to determine which is the best question to …

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Customer satisfaction index
02 September

Customer Satisfaction Index

  • Posted by Bruny
  • Categories Knowledgebase
  • Comments 0 comment

Customer Satisfaction Index Description The calculation of the Customer Satisfaction Index is based on the assumption that when customers are satisfied, they have higher likelihood of making repeat purchases, maintaining loyalty to the organisation, or providing positive feedback. This therefore …

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COVID IMPACT ASSESSMENT
21 July

COVID 19 Impact Assessment for your business

  • Posted by Bruny
  • Categories Business, Our Services, Thoughts
  • Comments 0 comment

As the world continues to witness a global crisis of unprecedented scale due to the COVID-19 pandemic, professional advice, expertise, and timely intelligence are more critical now than ever before for business leaders across the globe. Research Matters’ team of …

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evidence based decisions
12 July

The importance of using an evidence-based approach to deliver commercial advantage

  • Posted by Bruny
  • Categories Business, Thoughts
  • Comments 0 comment

The time for leveraging on Market Intelligence  is now – but are you prepared to change? Whilst lockdown may be easing, a lack of confidence across the world is a key barrier to economic reconstruction. The main question on all …

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Telecoms
16 March

RISK ASSESSMENT FOR THE TELECOMS INDUSTRY: CONTEMPORARY CHALLENGES AND HOW TO OVERCOME THEM

  • Posted by Bruny
  • Categories Thoughts
  • Comments 0 comment

The TELECOMS industry is now stalled in low growth mode despite the ongoing convergence with other industries and a slight revenue uplift through innovative technological transformations. Telecom companies are embracing emerging technologies to overcome major roadblocks to growth,  through increased …

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